How to use My Family Lounge

How to use My Family Lounge 

We are very excited to inform you that our service uses a fantastic online booking and waitlist management program called QK Enrol, which most importantly gives you access to make bookings and complete an online enrolment form for your child, all within a parent portal called My Family Lounge.

What can I do in My Family Lounge?

• As a new family you can easily register your child and manage your booking enquiries
• You can request changes to days your child is booked in for
• If we offer casual bookings at our service, you will be able to book casual days for your child
• Easily provide detailed information about your child to our service such as medical information, diet requirements, emergency contact details and more! All this information is simply added into the online enrolment form

How do I log in?

Soon we will be sending you a Welcome email with your My Family Lounge parent portal log in details and then you’ll be able to log in and request bookings for your child. Your My Family Lounge log in details will travel with you for life as you move childcare services that are subscribed to QK Enrol. You are able to log in anywhere, anytime as long as you have access to the internet.

For a better understanding of how My Family Lounge works, please view

We are thrilled to be able to provide you with an easier and more efficient way of managing your child’s bookings at our service.

Register for My Family Lounge in 3 Simple Steps

Step 1

For NEW families to this service who have not used My Family Lounge before, click on the REGISTER button on the right. You will be taken through to a registration process to create your My Family Lounge account.
For NEW families to this service who have used My Family Lounge before, skip to step 2!

Step 2

Log into your My Family Lounge account and tell us about you, your child and what bookings you are after so we can help you out.

Step 3

If you have requested permanent bookings, we will come back to you within 48hours and advise if we have a spot available for your child. If we have a spot, we will email you an offer and ask you to accept the offer and complete and submit the Enrolment form in the My Family Lounge portal.

Easy as 1... 2... 3...